Does the hotel have a doctor on call?
We can call you a doctor at any time of the day
What happens if I need hospitalisation whilst on holiday in Malta?
Malta has an excellent health service. Hospitals are modern and supported by a regional network of health centres. Visitors from EU member states should make sure that they have a European Health Insurance card. Malta has reciprocal health agreements with Australia and the United Kingdom. Nationals of these countries, visiting the Islands for no longer than one month, are entitled to free medical and hospital care in both Malta and Gozo.
Visitors receiving special medical treatment should bring a medical prescription or a letter of introduction from their family doctor, in case they need to purchase particular medicines.
How can I keep in touch with my home or office?
The hotel has a direct dial facility in all the rooms, moreover clients can receive or send faxes through reception on a 24 hour basis. From the bar there is 24 Hour Internet , & e-mail
Does the hotel offer a taxi or car hire service?
The hotel offers both taxi and car hire service. More details in relation to costs can be easily obtained from reception which is open 24 hours.
Can I have a room with a balcony?
Rooms with seaview balconies may have an extra supplement
What kind of activity is there in or near the hotel?
The British hotel is located close to shops, bars, restaurants, theatre & cinema. While the surrounding hotel area is a relatively quiet one, all the above amenities are within walking distance. The Valletta Waterfront , Malta 's latest night spot is only 15 mins walk away
Does the hotel offer any diving facilities?
Please contact reception for more information about diving
Does the Hotel have sea view rooms and what are the supplements?
Yes since the hotel is located overlooking the Grand harbour some rooms have a seaview and there is a daily extra supplement.This can vary according to season and duration of reservation
Are there banks close to the hotel ?
The two major banks in Malta, Bank of Valletta and HSBC, are within walking distance from the hotel.
Are there any churches in the locality ?
Yes, there are least 20 churches & St. John s Co Cathedral is in the immediate vicinity of the hotel.
Should I rent a car what are the parking facilities available?
There is a public parking in front of the hotel , car, motorbike and bicycle hire is possible from reception.
What is the distance from the hotel to the nearest buses station and were do buses go to?
Main bus terminus to all the island is only about 10 mins walk away from the hotel. There is also the Citycab (electric car) which is a cheap way to travel all over Valletta. This can take you from the hotel to the main areas of Valletta
How long will it take me to arrive at the hotel from the Airport ?
Transfer time from Malta International Airport in Gudja takes approximately 15 to 20 minutes.
How close is the hotel to the General Hospital ?
The hotel is approximately a 15 minute journey from Mater Dei Hospital. However, there are clinics in the local area.
What is the distance to the closest beach?
The majority of sandy beaches are located in northern part of the island which can be reached by bus from the main bus terminus in Valletta. However if you want to swim in Valletta , its possible on the side facing Sliema where there is the Valletta waterpolo pitch.
What is the cost of using these buses?
The average bus fare for anywhere on the Island is about €0.50 although some routes are cheaper. A night service is available. Day tickets and week tickets are also available. Fare prices are subject to change without prior notice.
What credit cards does the hotel accept?
The hotel accepts all major credit cards including American Express.
What can I eat since I have special dietary requirements?
If you decide to eat in the hotel , please advice reception so they can inform the restaurant of any special arrangements
What time do I have to check out of my room?
Check-out time is 11:00 am. Should you wish to extend your stay after that time, you may ask Reception. Additional charges are applicable for extensions after 11am. However, you may leave your baggage in the luggage room for subsequent collection.
What currencies does the hotel accept?
Payment of bills can be made in all major currencies.
Can I bring my pet with me on holiday?
The Hotel does not allow pets onto the Hotel property.
Does the hotel offer any vegetarian meals?
Vegetarian meals are available on a daily basis.
Does the hotel have A/C?
Most of the rooms have A/C , but there is an extra daily supplement . It would be better if on reserving the room the hotel will be informed beforehand.
Does the hotel provide safe deposit facilities?
Most of the rooms have safe deposit boxes at an extra daily charge.
Can I book tours & excursions from the hotel desk?
Yes the hotel offers the possibility of booking tours from reception and collection is either from the hotel entrance or close by Victoria Gate or Castille square